Privacy Policy Information

At The Clean Canvas Company (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website thecleancanvascompany.com and use our services, including residential and commercial cleaning and booking/contact forms.

By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information you provide directly, such as:

  • Contact Information: Name, email address, phone number, service address, billing address.

  • Service Details: Cleaning preferences, appointment dates, service notes or special access instructions.

  • Communication Records: Emails, texts, phone calls and messages related to customer service or bookings.

  • Payment Information: We use third-party processors for payments, and do not store full credit card numbers on our servers.

We may also collect non-personal information automatically through cookies and similar technologies, such as IP address, browser type, device type, pages visited, and time spent on the site. This helps improve our website and service experience.

2. How We Use Your Information

We use personal data for purposes including:

  • Providing and managing cleaning services.

  • Scheduling appointments and sending confirmations or reminders.

  • Responding to your inquiries and customer support requests.

  • Processing payments securely through our payment partners.

  • Marketing communications (with your consent where required).

  • Improving our services and website performance.

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who help with payment processing, scheduling, analytics, or marketing.

  • Cleaning Teams: Contact and service details necessary to deliver cleaning services at your location.

  • Legal and Safety Reasons: When required by law or to protect our rights and safety.

All service providers are required to protect your information and only use it for the purposes we specify.

4. Cookies & Tracking

We use cookies, web beacons, and similar technologies to collect non-personal information about how you interact with our site. This data helps us:

  • Understand site usage and trends.

  • Improve user experience and website functionality.

  • Provide analytics and insights.

You can manage cookie preferences through your browser, but disabling cookies may affect site features.

5. Your Choices

You have the right to:

  • Access or correct your personal information.

  • Opt-out of marketing or promotional emails.

  • Withdraw consent at any time for communications.

To exercise these rights, email us at [Insert Contact Email].

6. Security

We maintain reasonable physical, technical, and administrative safeguards to help protect your personal information. However, no method of data transmission is completely secure. You are responsible for protecting your account passwords and any access codes you provide.

7. Children’s Privacy

Our services and website are intended for users aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe we have collected data from someone under 13, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology or legal requirements. We encourage you to review this page periodically for the latest information.